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RFSM

Restaurant and Food Service Management Series

Full-service restaurant operations, service and cost control.

100 real questions · 605 indicators · 21 areas · 1 role-plays

Questions

Practice questions

The real 100-question exam for RFSM, split into four sections of 25.

Role-plays

Practice role-plays

Get a scenario, prepare as the restaurant manager, and present your case to the judge.

Start a role-play

Drill by area

Focused sets built from the indicators in one instructional area.

Business Law
BL · 22 indicators
Drill
Communication Skills
CO · 40 indicators
Drill
Customer Relations
CR · 34 indicators
Drill
Economics
EC · 46 indicators
Drill
Emotional Intelligence
EI · 69 indicators
Drill
Entrepreneurship
EN · 4 indicators
Drill
Financial Analysis
FI · 59 indicators
Drill
Human Resources Management
HR · 6 indicators
Drill
Information Management
NF · 69 indicators
Drill
Marketing
MK · 7 indicators
Drill
Operations
OP · 115 indicators
Drill
Professional Development
PD · 70 indicators
Drill
Strategic Management
SM · 8 indicators
Drill
Knowledge Management
KM · 1 indicators
Drill
Product/Service Management
PM · 19 indicators
Drill
Market Planning
MP · 3 indicators
Drill
Pricing
PI · 3 indicators
Drill
Promotion
PR · 9 indicators
Drill
Quality Management
QM · 2 indicators
Drill
Risk Management
RM · 3 indicators
Drill
Selling
SE · 16 indicators
Drill

Real past role-plays

Scenarios this event has used at past competitions.

Big Time: Honoring Military on Appreciation Day Without Free Meals

2026 · District

Explain the nature of positive customer relations. · Demonstrate a customer service mindset. · Build and maintain relationships with customers.

You are to assume the role of the general manager at BIG TIME, an independent family restaurant in a medium sized town. The owner (judge) wants your help in determining how to honor active military and veterans on military appreciation day that differs from other restaurants in town. BIG TIME is located in a town near a military base with many other independent restaurants and national chain fast food and full-service restaurants. Each military appreciation day, several chain restaurants in the area offer a promotion to active military and veterans that includes a free meal in honor of their service. The restaurants that participate are extremely busy from open to close, with active military and veterans enjoying the special promotion. Unfortunately, BIG TIME does not have the financial ability to offer free meals and has not been able to participate. The owner of BIG TIME (judge) wants to demonstrate positive customer relations to active military and veterans on military appreciation day but is unsure how to participate without offering free meals. The owner (judge) has asked you to help determine how to honor them in a unique way. You will present your ideas to the owner (judge) in a role-play to take place in the owner's (judge's) office. The owner (judge) will begin the role-play by greeting you and asking to hear your ideas. After you have presented ideas and have answered the owner's (judge's) questions, the owner (judge) will conclude the role-play by thanking you for your work.

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Status

Independent study tool. Not affiliated with DECA Inc. Built on public past-exam sources.

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