Big Time: Honoring Military on Appreciation Day Without Free Meals
2026 · DistrictExplain the nature of positive customer relations. · Demonstrate a customer service mindset. · Build and maintain relationships with customers.
You are to assume the role of the general manager at BIG TIME, an independent family restaurant in a medium sized town. The owner (judge) wants your help in determining how to honor active military and veterans on military appreciation day that differs from other restaurants in town. BIG TIME is located in a town near a military base with many other independent restaurants and national chain fast food and full-service restaurants. Each military appreciation day, several chain restaurants in the area offer a promotion to active military and veterans that includes a free meal in honor of their service. The restaurants that participate are extremely busy from open to close, with active military and veterans enjoying the special promotion. Unfortunately, BIG TIME does not have the financial ability to offer free meals and has not been able to participate. The owner of BIG TIME (judge) wants to demonstrate positive customer relations to active military and veterans on military appreciation day but is unsure how to participate without offering free meals. The owner (judge) has asked you to help determine how to honor them in a unique way. You will present your ideas to the owner (judge) in a role-play to take place in the owner's (judge's) office. The owner (judge) will begin the role-play by greeting you and asking to hear your ideas. After you have presented ideas and have answered the owner's (judge's) questions, the owner (judge) will conclude the role-play by thanking you for your work.