You are to assume the role of the human resources manager at PIZZA PARTY, a restaurant with two locations in a large city. The general manager (judge) wants you to develop a method to collect feedback from customers about employee performance. PIZZA PARTY is a favorite destination for celebrations. The restaurants offer arcade games, laser tag, miniature golf and bowling. Party packages include pizza, cake, beverages and bundled activities that vary by price. Each party package includes a designated PIZZA PARTY host that provides service for the duration of the party. PIZZA PARTY has dozens of employees that work in customer-facing positions. The business's success depends on all employees providing excellent customer service to every customer. The general manager (judge) wants to reward employees that provide excellent customer service to customers. The general manager (judge) wants you to determine how the business can collect feedback from customers to determine if a PIZZA PARTY employee provided excellent customer service. The general manager (judge) also wants input on how to reward employees that customers have identified. You will present your ideas to the general manager (judge) in a role-play to take place in the general manager's (judge's) office. The general manager (judge) will begin the role-play by greeting you and asking to hear your ideas. After you have presented ideas and have answered the general manager's (judge's) questions, the general manager (judge) will conclude the role-play by thanking you for your work.